Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Camille Jewellery pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure your jewelry remains timeless and durable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the Camille Jewellery pouch provided.
Do you offer a warranty on your products?
Yes, every purchase is covered by a 12-month warranty that protects against any manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my shipment?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your package's progress.